Customer Satisfaction Survey

At Flair Cleaners our goal is to make certain that your experience with us is nothing short of exceptional. Every day we work to deliver on that promise to you. So that we may provide you with better and friendlier service, we would like to hear your comments.

By taking a moment to complete the brief survey below, you will assist us in providing you with the outstanding quality and customer service you deserve. The information you provide will be kept in strict confidence by our management team.

To show our appreciation, survey participants will be automatically entered into our monthly drawing to receive $100 FREE DRY CLEANING!

Which Flair Cleaners location do you use most frequently? Burbank Redondo Beach Santa Monica Studio City Valencia How often do you visit Flair Cleaners? First Time Every Few Days Weekly Every Other Week Monthly Rarely

PLEASE RATE YOUR SATISFACTION LEVEL IN THE FOLLOWING AREAS:   Customer Service Personnel: Excellent Good Average Poor N/A

Friendly

Knowledgeable

Helpful

Employee appearance

Speed and efficiency of service

Dry Cleaning Quality:

Stain Removal

Pressing

Overall Cleaning Quality

Shirt Laundry Quality:

Stain Removal

Pressing

Buttons Intact

Overall Shirt Laundry Quality

Overall Satisfaction

Garments Ready When Promised

Store Appearance

Customer Issues Resolved Promptly

Responsiveness to Customer Requests

Additional Comments: